Refund & Warranty Policy

Loqski - Refund Policy

Our returns policy lasts 14 days.  Unfortunately we can’t offer you a refund or exchange beyond the 14 day limit.

To be eligible for a return, your item must be unused and in the same condition that you received it and returned in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.

If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 – 10 working days.

If you haven’t received a refund, first check your bank account, then contact your credit card company, it may take some time before your refund is officially posted.  If you still have not received your refund, please contact us at

Exchange policy - we only replace items if they are defective or damaged.  To request an exchange for the same item, please email with the details and send your item to the address below.

Gifts - if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To return your product, please send it to the following address:

Loqski International Ltd, Goodwood House, Blackbrook Park Avenue, Taunton, Somerset, TA1 2PX, United Kingdom 

You will be responsible for paying for your own shipping costs for returning your item. 

If you are shipping an item of £40 or over, you should consider using a trackable shipping service or purchasing shipping insurance.  We cannot guarantee that we will receive your returned item.

Loqski - Warranty Policy

Loqski International Ltd guarantees this product from defect in material and workmanship. 

The guarantee does not cover damage caused by misuse or abuse; the attachment of any unauthorised accessory, alteration to the product or any other conditions whatsoever that are beyond the control of Loqski.  The guarantee is valid only if the product is operated in accordance with the User Guide for the purposes of securing snow skis and ski poles. 

Consequential and incidental damages are not recoverable under this guarantee.